Return Policy

We are not responsible for orders that are lost or stolen in transit. 

Eligibility for Returns

  • Items must be returned within 14 days of delivery.

  • Items must be unworn, unwashed, and in original condition with tags attached.

  • Sale items and gift cards are final sale and not eligible for return or exchange.

  • Customers are responsible for return shipping costs unless the item was damaged or sent in error.

How to Start a Return

  1. Email us at general@primeflowmfg.com with your order number and reason for return.

  2. We’ll provide return instructions and a return address. 

  3. Once we receive and inspect the item, we’ll issue a refund to your original payment method within 3–5 business days.

If you receive your order and find it to be damaged, missing an item, or fulfilled with an incorrect item and/or size please contact general@primeflowmfg.com for further assistance.